No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call recording.
Out of the hundreds of Office 365 tools available to you, you’re probably using only 10-15% of them. This could be due to a lack of training or an unfamiliarity with some of the advanced options available in Word and Excel. But it’s easy to optimize your Office 365 investment by learning more about the following communication and collaboration features.
All Windows 10 updates come with security fixes, exciting new features, and other assorted improvements, so it’s extremely important to install them as soon as they become available. Unfortunately, the updates’ downloads can take ages, and there are several reasons why this happens.
Everyone thought the worst was over when credit-reporting agency Equifax revealed that the credentials of 145.5 million people in the US were leaked. However, the company recently discovered that there are more victims from the major breach. Here’s everything you need to know.
Alexa’s usefulness goes beyond controlling smart devices in the home, playing music, providing weather forecasts, and receiving calls and messages. Amazon aims to position her as a next-gen AI technology with loads of features for both home and business users.
Google applications mostly comprise collaborative tools that are regularly updated to address your growing needs. With their new Google Drive update, gone are the days of converting files just to add a comment because you can now easily comment on the files in the ‘Preview’ pane.
How many times this month have you paid for something online using your credit card? Was each payment page secured by HTTPS? If you’re not 100% certain, you’re a prime target for identity theft. The padlock icon in your web browser’s address bar is immensely important and it requires your attention.
Due to Spectre and Meltdown, thousands of healthcare providers are at risk of data leakage, which can result in lawsuits and reputation loss. As such, institutions will need to be more proactive about their cybersecurity. Read on to learn how to secure your confidential files.
Internet-based technologies like VoIP (Voice over Internet Protocol) are widely used by small- and mid-sized businesses (SMBs) to bolster work productivity and efficiency. There are two kinds of phones to choose from: traditional desk phones (hardphones) or software-based phones (softphones). We’ll break down which is best for your business.
Email users are always looking for a better way to organize their inboxes, personalize their email signatures, or streamline group communication. Fortunately, these features already exist for Outlook users. You just need to know where to look.
Clean Up your inbox
No matter inbox how meticulously organized your Outlook inbox is, there's always room for improvement.
